I never dreamt of suffering from lousy deals with justhost dot com again. The nightmare just started with an invoice a month ago. The document charged me annual hosting fee with several options identical to what I have signed up February 2009.
Some dissatisfaction made me leave the hosting service around April 2009. Then, I thought that everything was settled down without any problem. I got confirmation of account cancellation. That was why I could get prorated refund by proper credit card transaction.
I dropped so many lines of appeal that I was not a subscriber any more. Billing department answered for my messages with bureaucratic comments generated by automated reply system. Several staffs responded in person, however, next reply was neglected same way. They insisted that my account was still active because I had not done cancellation process last year. I could not believe it. I wondered how the account was active. If so, what was the refund that I got last year?
Whether my account was still active or not, I did not want to pay for unwanted hosting service. I requested them to cancel the account with full refund every day and night. I did not utilize any facilities from justhost.com, of course. In the long run, they processed my request with PRORATED refund in a month. What an appalling customer care?
What I am afraid of now is that they may charge me next year again. That must not happen, however.
Some dissatisfaction made me leave the hosting service around April 2009. Then, I thought that everything was settled down without any problem. I got confirmation of account cancellation. That was why I could get prorated refund by proper credit card transaction.
I dropped so many lines of appeal that I was not a subscriber any more. Billing department answered for my messages with bureaucratic comments generated by automated reply system. Several staffs responded in person, however, next reply was neglected same way. They insisted that my account was still active because I had not done cancellation process last year. I could not believe it. I wondered how the account was active. If so, what was the refund that I got last year?
Whether my account was still active or not, I did not want to pay for unwanted hosting service. I requested them to cancel the account with full refund every day and night. I did not utilize any facilities from justhost.com, of course. In the long run, they processed my request with PRORATED refund in a month. What an appalling customer care?
What I am afraid of now is that they may charge me next year again. That must not happen, however.
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